If you want to hear an employer sing the blues, bring up the topic of COBRA billing and collection. It’s a task that eats up precious time, and it can be a real challenge. No employer likes to be the “bad guy” when it comes to enforcing grace periods or terminating coverage when payments are missed. Nevertheless, billing and collection are just part of the gig when it comes to administering COBRA. So if you aren’t outsourcing the task, it’s important to make the process as efficient and painless as possible.